Evoking the spirit of the Hippocratic Oath that binds physicians to a code of professional ethics, Muscat Eye Laser Center has introduced a unique pledge that commits staff to raising the bar on customer service standards.
The ‘Happy Eyes Customer Service Oath’ enjoins every member of Muscat Eye Laser Center’s staff to the delivery of superior services to customers. Employees solemnly pledge to embrace a code of conduct that places customer satisfaction at the very heart of the Center’s corporate philosophy.
The oath, a novel initiative by Muscat Eye Laser Center to engender high standards of service delivery amongst employees, is the brainchild of Mr. Sameer Al Awam, its Chief Executive Officer.
“The Happy Eyes Customer Service Oath is neither a gimmick, nor a meaningless mission statement, but a reflection of our profound desire to put customer satisfaction and service standards at the very core of our business. Our goal is to make the pursuit of quality standards and customer satisfaction a collective and enduring objective,” Sameer explained.
The oath commits every employee to a covenant that seeks to safeguard and build on the enormous customer loyalty generated by Muscat Eye Laser Center as the Sultanate’s leading provider of specialist eye-care services. Staff firmly pledges to treat every customer with warmth, sensitivity and understanding, in much the way one would treat one’s own parents and elders. Furthermore, it exhorts employees to be proactive in addressing any deficiencies in the delivery of top quality services to customers.
The ‘Happy Eyes Customer Service Oath’ enjoins every member of Muscat Eye Laser Center’s staff to the delivery of superior services to customers. Employees solemnly pledge to embrace a code of conduct that places customer satisfaction at the very heart of the Center’s corporate philosophy.
The oath, a novel initiative by Muscat Eye Laser Center to engender high standards of service delivery amongst employees, is the brainchild of Mr. Sameer Al Awam, its Chief Executive Officer.
“The Happy Eyes Customer Service Oath is neither a gimmick, nor a meaningless mission statement, but a reflection of our profound desire to put customer satisfaction and service standards at the very core of our business. Our goal is to make the pursuit of quality standards and customer satisfaction a collective and enduring objective,” Sameer explained.
The oath commits every employee to a covenant that seeks to safeguard and build on the enormous customer loyalty generated by Muscat Eye Laser Center as the Sultanate’s leading provider of specialist eye-care services. Staff firmly pledges to treat every customer with warmth, sensitivity and understanding, in much the way one would treat one’s own parents and elders. Furthermore, it exhorts employees to be proactive in addressing any deficiencies in the delivery of top quality services to customers.
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